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  • If you’ve received a faulty item send an email to with clear photos of the fault(s) and include you order number in the subject line. We will get back to you as soon as possible
  • If you received a faulty item, you are entitled to a full refund. All refunds will be issued via the payment method used to purchase the product.
  • You can post your faulty item back to us within 30 days of receiving your product(s).
  • You will need to cover the cost of your return postage.
  • Unfortunately, we do not offer refunds for change of mind.
  • Please email for the returns address.


  • Delivery is Monday to Friday (excludes public holidays AUS).
  • Delivered within 3-5 working days for Metro Sydney
  • Delivered within 5-7 working days for WA and the rest of AUS.
  • Please allow up to 48 hours for your parcel to be dispatched.