Returns and Refunds – DNA Organics Australia

Returns and Refunds

Returns & Refunds Policy

  • All items are thoroughly checked for faults before dispatch, please note we do not dispatch faulty items.
  • In the rare case that you’ve received a faulty item send an email to with clear photos of the fault(s) and include you order number in the subject line. We will get back to you as soon as possible.
  • If you received a faulty item, you are entitled to a full refund. All refunds will be issued via the payment method used to purchase the product.
  • Unfortunately, we do not offer refunds for change of mind.