We’re closed for Christmas from 18.12.19 until 14.01.20. All orders placed in this period will be shipped on 14.01.20.
Information on Shipping Within Australia Only.
DNA Organics offers Flat Rate for shipping on every order.
This means that you will never be charged more than the Flat rate no matter how large the order is. The flat rate depends on the size and where the parcel will be delivered.
You will be shown your flat rate at checkout.
$9.99 Flat Rate: For all Capital cities and Major regional hubs in Australia.
$14.95 Flat Rate: For all other Regional and Non-remote country areas of Australia.
There is no delivery option for PO Boxes, Parcel Lockers, or remote/extremely remote areas of Australia
(T&T) Track & Trace
DNA Organics constantly seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.
All deliveries are automatically directed to a Track & Trace system whereby you can track the status of your order at all times. Signatures on delivery will be required.
(ATL) Authority to leave
We prefer not to send your parcel with an Authority to Leave direction.
However, we understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.
If you prefer (ATL) Authority to leave then please choose this option at checkout,
Please Note: once you choose (ATL) Authority to leave we cannot help if the parcel is lost/stolen. We provide (T&T) Track & Trace service with signature required on delivery to protect you from parcel loses, however if you choose (ATL) Authority to leave we are not liable for lost parcel from the time you choose this method of delivery.
How long will it take for my order to arrive?
We are committed to your satisfaction, we work very hard to ensure you receive your order as quickly as possible. We aim to send your order within 2 business days of payment being received. Please allow up to 7 days for most major capital cities ( 10 days for Perth and Darwin)
However, we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.
Please take every effort to include the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
Delivery times are highly dependent on your location and local transport services in your local area. The lead-times are measured in business days; they do not include weekends or public holidays.
What does the shipping charge cover?
Shipping costs includes more than just the cost of postage and/or air freight. Costs include order processing and stock receiving, pick and pack, packaging materials, air freight, courier and/or postage.
Postage and air freight costs vary by weight and/or cubic metre, and delivery location, however we do not pass on the whole of this cost to you, our customer.
Some things can’t be helped
We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or phone number/s provided. We will refund the money paid using the original method received. All orders are subject to availability of stock.
Your satisfaction is our number one priority. If you change your mind after your purchase, we allow a 14-day Return policy, to be provided in the form of a store credit to the value of your order. DNA Organics must be notified of a Return and have authorised the Return, for a Return to be deemed valid. Return Shipping is at the expense of the customer. All Return items must be in their original packaging, un-opened, without damage, and therefore in a condition to be re-sold. Any Return that deviates from this definition will not warrant a store credit.
Christmas Shipping Times
The Christmas period is an exceptionally busy time, so to ensure there are no disappointments, please take note of each State’s cut-off date for guaranteed Christmas delivery.
If you order after the cut-off date, we cannot guarantee that our courier services will be able to get you your items before Christmas.
Metro and Major Regional hubs of New South Wales, Victoria QLD & South Australia.
For all other areas that we delivery to.
Information on International Shipping Outside of Australia.
DNA Organics currently does not offer international shipping options outside of Australia.
For international customers, please email us at firstname.lastname@example.org to discuss freight costs and options.