Shipping Policy

What is Authority To Leave? Please understand the risks.

Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order. DNA Organics will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and DNA Organics will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature. Please know the risks depending on your personal circumstances.

Track & Trace

DNA Organics constantly seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers from time to time without providing further notice.

All deliveries are automatically directed to a Track & Trace system whereby you can track the status of your order at all times. Signatures on delivery will be required.

Some things can’t be helped

We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or phone number/s provided. We will refund the money paid using the original method received. All orders are subject to availability of stock.

How long will it take for my order to arrive?

As we are committed to your satisfaction, we work very hard to ensure you receive your order as quickly as possible.

Step 1: We will receive, pick and pack your order within 1–3 business days of receiving it. (Except for company Christmas Holiday shutdown period)

Step 2: Once prepared, your order will be dispatched with Australia Post or one of our courier partners. (No dispatches occur on weekends or public holidays)

Step 3: The courier picks up your parcel/s and we have no control of that parcel once it has left our warehouse.

AUSTRALIA: Please allow approximately 3–5 business days for most major capital cities (up to 10 business days for Perth and Darwin).
NEW ZEALAND: Please allow approximately 8–14 business days (up to 20 days depending on location).

PLEASE NOTE: Important to consider the following:

– We have absolutely no control over the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.

– Please take every effort to include the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

– Delivery times are highly dependent on your location and local transport services in your local area.

– All lead-times quoted by the delivery services are measured in business days; they do not include weekends or public holidays.

– During festive and busy online sales seasons or unforeseen events there may be a delay in order processing and delivery times.

– We aim to get your orders out as quickly as possible. We appreciate your patience.

What does the shipping charge cover?

Shipping costs includes more than just the cost of postage and/or air freight. Costs include order processing and stock receiving, pick and pack, packaging materials, air freight, courier and/or postage.

Postage and air freight costs vary by weight and/or cubic metre, and delivery location, however we do not pass on the whole of this cost to you, our customer.

Do you ship internationally?